Professional Synopsis

Dedicated and results-driven Operation cum Warehouse Manager with 8 years of experience in overseeing warehouse & store operations, optimizing processes, and leading teams to achieve efficiency and productivity. Seeking to contribute my expertise in inventory management, logistics, and staff supervision to a dynamic organization.

WorkExperience

Cestomart Retail India Private Limited, OperationManager-Jan 2023 to Current Ranchi, Jharkhand

Leading 17 stores & 1 Warehouse in Ranchi. Coordinate operations of the store, drive continuous improvements in the store performance, productivity and profitability. Create strategies to reduce escalation, error, and enhance profitability.

Roles & Responsibilities:

• Taking account of Inventory article at regular interval.
• Looking after diligently dispatch of ordered with intact of quality of materials to our valued customer on time.
• Always try to meet Delivery Schedule.
• Looking after Customer Complaint Resolution minutely.
• Proper Warehouse Management.
• Proper Movement of Stock to Sales Floor to vacate warehouse.
• Taking care of warehouse material with perfection to minimize Dump.
• To look after right and neatly segregation of warehouse materials.
• To keep proper coordination with stock receiving team to minimize damage in receiving.
• Proper escalation of Damage in Transit details to concern team.
• Trained the receiving team about Sequence of receiving.
• Looking after GRN done for receiving of material from DC.
• Looking after Outward of material with Documentation.
• Generating the purchase order for D.C. and VENDOR on GOFRUGAL (Store Ops.).
• Receiving Deliveries (DC, CPC & DSD) according to STANDARD OPERATING PROCEDURE (SOP).
• Maintain Store Standard as per the Top Management.
• Keep aisle space always free for customer's movement.
• Looking after all Facility Management services like HK service, Electrical and Civil Work.
• Maintain the Discrepancy reports of the received Deliveries & bill correction.
• Maintain the proper spot fill, as per the MBQ.
• Implementing the FEFO/FIFO while shelving the product.
• Maintain the Daily Dump Record of articles.
• Solution of all customer complaints, queries and moments of truth.
• Leading all the trainees.
• Looking after proper billing at POS area during peak hour.
• Taking care of all POS is operational mode.
• Sets the standard of Team Performance and creates teams that consistently achieve stated goals.
• Taking care about Entire store operation as well as the E commerce part along with the stock management and customer complaints.
• Demonstrated ability to set goals that are specific, actionable and based on established KPI's.
• Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.
• Develops team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.
• Consistently building employee knowledge base by engaging in continuous training, role-playing and effective delegation of tasks with respect to RNR activities.
• Recognizes performance issues in a timely with Store/District Manager for resolution.
• Create Action Plans based on Division of Responsibility (DSR) to exceed goals/plan. Recruit Hire, Promote and Retain top talent.
• Managing the supply chain management.

Reliance Jio Mart,Warehouse Incharge (Key Account Manager) - Jan 2021–Jan2023 Ranchi, Jharkhand.

Roles & Responsibilities:

• Responsibility for complete FC Operation i.e. Inward, Outward, Inventory and RC.
• Closely monitoring all FC matrices (KPI) i.e. FC breach (cut-off), P2D breach, Miss-shipment, D2S, and R2S./li>
• Ensuring 100% in process adherence along with maintaining packaging adherence is 99%.
• Conducting PST as per FK projection and conduct cycle count ensure no variance.
• Responsibility for providing RCA in monthly breach report (D2S, cut-off, P2D, PA, R2S and Variance).
• Responsibility for RCA of Miss shipment using fault tree analysis. Accountable for EHS Audit and close the NC within given time frame by client. Recruiting and training of new employees to meet KPIs.
• Responsibility for hiring and de-hiring of off rolls employees during peak. Conduct training on basic lean concept like 5S, why- why analysis, kaizen among staff and associates.
• Responsible for the security of all warehouse assets and infrastructure.
• Responsibility of AMC of warehouse assets like DG, AC and UPS etc.
• Responsibility of complete site infrastructure.
• Handling customer escalation in effective manner.
• Maintaining standards of health and safety, hygiene and security in the work environment to Recruit and train people for warehouse work.

Casa Group of Companies, Assistant Branch Manager- Aug 2019- Jan 2021 Ranchi, Jharkhand.

Roles & Responsibilities:

• To Recruit and train Executive for Sales
• To meet new Client and create new business.
• To Deploy the Candidate for same as order we are taken from the Client.
• To enhance the corporate and institutional business by visiting and conducting meetings.
• To manage the entire Administrative work independently.

Godrej & Boyce Manufacturing Company Limited, Cluster Head- Direct Sales- Nov 2016- Aug 2019 Ranchi, Jharkhand.

Roles & Responsibilities:

• To recruit and train business executives for Tele sales and door to door business.
• To create new franchise for the company for expanding business.
• To enhance the corporate and institutional business by visiting and conducting meetings.
• To manage the entire administrative work independently at cluster-head office.
• To monitor the working of Business Development Manager (BDM), Team Leaders (TL), Sales Executives (SE) and Tele Caller.
• To co-ordinate the Delivery for Product (Home Appliances) and also collection outstanding for the Delivered Products.

Education

IT Skills

• Conversant with Go-frugal retail software.
• MSOffice- Word, PowerPointandExcel
• Wellversed with Internet Applications.
• Retail management & Order Processing dashboard.
• SAP, TALLY, VYAPAR

Certification

• DCA from HI-TECH Ranchi, in 2007.

Certification

• DCA from HI-TECH Ranchi, in 2007.

About Myself

I am writing to express my strong interest in the Store Operation Manager /Warehouse Manager position at your esteemed organisation. With my extensive experience in retail and warehousing, coupled with my proven track record of successfully managing store operations and optimizing warehouse efficiency, I believe I am well-suited for this role and cancontribute to the continued success of your organization.

Over the past 8 years, I have developed a deep understanding of the complexities and demands of managing both retail stores and warehouses. Myexperience has honed my ability to oversee day-to- day operations, managestaff, and enhancethe overall performance of these key business functions. Some of my key accomplishments include:

• Successfully increasing store sales through the implementation of innovative merchandising strategies and customer-centric service initiatives.
• Optimizing inventory management processes,reducing stockouts,and minimizing over stock, resulting in cost savings and improved inventory turnover rates.
• • Implementing safety protocols and efficiency-enhancing measures in the warehouse.
• • Leading cross-functional teams to achieve productivity gains, cost reductions, and process improvements through the adoption of lean methodologies.
• • Developing and implementing employee training programs that resulted inincreased job satisfaction, reduced turnover, and improved performance among the team.